Refund and Return Policy

At Big Magic Mushrooms USA, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please read our refund and return policy carefully.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original packaging.
  • The return request must be initiated within 14 days of receiving your order.
  • You must provide proof of purchase, such as the order number or receipt.

Certain items are not eligible for return, including:

  • Items that have been opened or used.
  • Items that are not in their original condition.
  • Items that are returned more than 14 days after delivery.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Your Contact Information] to request a return authorization.
  2. Provide your order number and a detailed reason for the return.
  3. Once your return is approved, you will receive instructions on how to return the item.

3. Return Shipping

You are responsible for paying the return shipping costs. We recommend using a trackable shipping service to ensure that the item is received. We are not responsible for items that are lost or damaged during return shipping.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow [Number] business days for the refund to be processed.

5. Exchanges

If you would like to exchange an item, please contact our customer support team at [Your Contact Information] to discuss the exchange process. Exchanges are subject to availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Contact Information] with photos of the damaged item and packaging. We will arrange for a replacement or refund, depending on the circumstances.

7. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Personalized items

8. Contact Information

If you have any questions about our refund and return policy, please contact us at [Your Contact Information].